Terms and Conditions
Document Version History
Version | Date | Summary of changes |
1.0 | April 7, 2026 | Initial publication — all products covered including Wellovis Connect, Wellovis Hours, Wellovis Hours Supervisor, and Wellovis GO+ |
1. Definitions
- Services means all Wellovis products, including Wellovis Connect, Wellovis Hours, Wellovis Hours Supervisor Platform, Wellovis GO+, and any other features or modules offered by Wellovis.
- Subscriber means any regulated health professional, clinic, organization, student, or supervisor that creates an account and uses the Services.
- Client or Patient means any individual whose health information is stored in the Services by a Subscriber.
- Protected Content means all personal health information, client records, clinical notes, and related data entered into the Services by or on behalf of a Subscriber.
- Subscription Plan means the billing tier selected by the Subscriber.
- Wellovis Hours means the supervision hour tracking application and supervisor platform.
2. Account Registration and Eligibility
To use the Services, you must:
- Be a regulated or supervised health professional, or an authorized administrator, student, or supervisor
- Provide accurate, complete, and current registration information
- Maintain the confidentiality of your login credentials and never share access
- Be of legal age of majority in your province or territory
You are responsible for all activity under your account. Notify us immediately at privacy@wellovis.com if you suspect unauthorized access. Except for urgent security threats or material violations of this Agreement, Wellovis will provide 30 days written notice before suspending or terminating an account. On termination, Subscribers retain read-only access for 90 days to export records. Wellovis will not terminate service in a manner that prevents a Subscriber from fulfilling their PHIPA obligations without first providing reasonable transition assistance.
3. Compliance with Privacy Laws
By using the Services, you represent, warrant, and agree that you are currently compliant, and will remain compliant, with all applicable privacy and health information laws, including:
- Personal Health Information Protection Act, 2004 (PHIPA) (Ontario)
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Consumer Privacy Protection Act (CPPA) upon proclamation, and any successor legislation
- Any applicable provincial equivalents
You confirm that you have correctly identified your Subscriber tier at registration and that you have obtained all necessary client consents appropriate to your tier. Tier 1 Subscribers further confirm that they are acting as health information custodians with respect to all Protected Content and expressly appoint Wellovis as their agent under PHIPA for the purpose of providing the Services. It is the Subscriber’s sole responsibility to correctly classify their practice as Tier 1 or Tier 2. Wellovis makes no representation as to whether any particular Subscriber’s practice activities give rise to obligations under PHIPA. If a Subscriber incorrectly self-identifies as Tier 2 when PHIPA obligations apply, the Subscriber bears sole responsibility for any resulting non-compliance.
4. Ownership and Control of Data
You retain full ownership and control of all Protected Content. Wellovis processes Protected Content solely to provide the Services and will not access, use, or disclose it except as necessary to provide the Services, as required by law, or with your explicit written consent. Wellovis will not sell, share, or use Protected Content for any commercial, marketing, or research purpose.
You may export your data at any time from within the platform. Wellovis will not assign, transfer, or disclose your data in connection with a merger, acquisition, or asset sale without notifying Subscribers no less than 60 days in advance. Subscribers who object may terminate their account and export their data within the notice period without penalty.
5. Subscription Plans and Billing
5.1 Plan Options
- Pay-As-You-Go: Approximately $2.50 per session; no monthly fee until billing threshold is reached
- Growth Plan: Monthly subscription (Founding Rate $77/month; Regular Rate $97/month)
Plan details, pricing, and thresholds are published on our website and may be updated with 30 days written notice to Subscribers. The crossover upgrade trigger from Pay-As-You-Go to Growth Plan is approximately 28 to 35 sessions per month.
5.2 Payment
Payment is processed via Stripe. By providing payment information, you authorize Wellovis to charge your selected payment method on the applicable billing cycle. All fees are in Canadian dollars (CAD) and are exclusive of applicable taxes (HST/GST).
5.3 Refunds and Cancellations
Subscriptions may be cancelled at any time. No refunds are provided for partial months of service. Pay-as-you-go charges are final once a session is logged. Billing errors must be reported within 30 days of the charge at privacy@wellovis.com.
6. Acceptable Use
You agree to use the Services only for lawful purposes. You must not:
- Store, transmit, or process data that is unlawful, harmful, defamatory, fraudulent, or that violates any individual’s privacy or rights
- Share account credentials with any unauthorized person
- Probe, scan, or test the security or vulnerability of the Services
- Reverse engineer, decompile, or disassemble any part of the Services
- Use the Services in a manner that could damage, disable, or overburden Wellovis infrastructure
- Harvest or collect information about other users without consent
- Introduce malware, viruses, or other malicious code
- Circumvent any security, access control, or authentication measure
Violation of this section may result in immediate suspension or termination of your account without refund.
7. Intellectual Property
All intellectual property in the Services — including software, design, trademarks, content, templates, and documentation — is owned by Wellovis Inc. or its licensors. These Terms do not grant you any ownership rights in the Services. You retain full ownership of all Protected Content and any data you create or upload to the Services.
If you provide feedback or suggestions about the Services, you grant Wellovis a perpetual, royalty-free, irrevocable license to use that feedback solely for the purpose of improving and developing the Services, and not for any purpose that would compromise the confidentiality of your clinical practice or client information.
8. Service Availability
Wellovis aims to provide commercially reasonable uptime for the Services. Scheduled maintenance will be communicated in advance where possible. We reserve the right to modify, suspend, or discontinue any part of the Services with reasonable notice. Material changes to core EMR functionality will be communicated to Subscribers with at least 30 days notice.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Wellovis and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, data, goodwill, or business opportunity.
Wellovis’ total aggregate liability under this Agreement shall not exceed the total fees paid by you to Wellovis in the three (3) months preceding the event giving rise to the claim, and in any case no less than $500 CAD.
Nothing in this section limits Wellovis’ liability for: (a) death or personal injury caused by Wellovis’ negligence; (b) fraud or fraudulent misrepresentation; (c) a breach of Wellovis’ confidentiality obligations with respect to Protected Content caused by Wellovis’ own gross negligence or wilful misconduct; or (d) any liability that cannot be limited under applicable law.
10. Indemnification
You agree to indemnify and hold harmless Wellovis Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way related to: your use of the Services in violation of this Agreement; your violation of any applicable law or regulation including privacy and health information laws; any breach of your obligations as a health information custodian; or any claim by a client or third party arising from your use of the Services.
11. Governing Law and Dispute Resolution
This Agreement is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Toronto, Ontario, in accordance with the Arbitration Act, 1991 (Ontario), except where you have the right to bring a claim in small claims court.
12. Amendments
Wellovis reserves the right to amend this Agreement at any time. We will notify Subscribers of material changes by email and by posting a revised version with an updated effective date and version number. Continued use of the Services after the effective date of non-material changes constitutes acceptance. For material changes, active acknowledgment is required before continued access.